off-the-record

Support — Off the Record

Off the Record is made by two people in Sweden. Email is the way to reach us:

off.the.record.apps@gmail.com

We answer within 30 days, and usually the same week.


Common questions

How do I send a voice note?

Record, then choose who it goes to. It lands on a tape that belongs to you and the people you sent it to — one person, or a group.

Who can send me notes?

Only people you are connected to, or people in a group you are both in. Nobody can find you or send you anything otherwise.

Why did a note disappear?

Notes you have fully listened to are deleted automatically about a week after you hear them. If you want to keep something, listen to it again before then or let us know at the address above.

Someone sent me something they shouldn’t have

Report the take from inside the app. Tell us what happened and why, and one of us reads it. You can also block the sender, which stops anything further in both directions.

How do I delete my account?

Me → Delete my account, inside the app. It removes your profile, your handle, your notes and their audio, your connections and your login. It is immediate and cannot be undone.

If you can’t get into the app, email us and we’ll do it for you.

I forgot my password

Use the reset option on the sign-in screen. It sends a link to the email address on your account.

The app isn’t working

Email us with your phone model, your iOS version, and what you were doing when it went wrong. That’s usually enough for us to find it.


Privacy

We don’t collect location, contacts, advertising identifiers, analytics or crash telemetry, and there’s no third-party tracking in the app.

The full Privacy Policy explains what is stored, for how long, and how to get rid of it.


Security

If you find a security problem, please write to off.the.record.apps@gmail.com before telling anyone else.


Dominique Persson and Nils Abraham Elmgren off.the.record.apps@gmail.com